FREQUENTLY ASKED QUESTIONS
Absolutely! We take great care to ensure that the products depicted in our pictures accurately represent what you'll receive. However, slight variations may occur due to factors like lighting and screen resolution. Rest assured, any differences will be minimal, and we strive to deliver products that meet or exceed your expectations. If you ever have concerns about a specific product, feel free to reach out to our customer support team for clarification.
You can easily view your sales receipt by logging into your account on our website. Once logged in, navigate to the "Order History" or "My Orders" section, where you'll find a list of your past purchases. Click on the relevant order to access your sales receipt, which includes details such as the items purchased, prices, taxes, and shipping information. If you made a purchase as a guest and didn't create an account, please reach out to our customer support team, and they'll assist you in retrieving your sales receipt.
Returning an item is simple and hassle-free! Here's a step-by-step guide:
Check Return Policy: First, review our return policy to ensure your item is eligible for return. Pay attention to factors like the return window and condition requirements.
Initiate Return: Log in to your account on our website and navigate to the "Order History" or "My Orders" section. Find the order containing the item you wish to return and select the option to initiate a return.
Provide Details: Follow the prompts to provide information about the reason for the return and any additional details requested. This helps us process your return more efficiently.
Pack the Item: Carefully package the item in its original packaging, if possible, and include any accessories or documentation that came with it.
Label and Ship: Print the return label provided by us and affix it to the package. Drop off the package at your nearest shipping carrier or arrange for a pickup, depending on the shipping method.
Track Return: Keep an eye on the return tracking information provided by the shipping carrier to monitor the status of your return.
Receive Refund/Exchange: Once we receive the returned item and verify its condition, we'll issue a refund to your original payment method or process an exchange, depending on your preference and our availability.
If you have any questions or encounter any issues during the return process, don't hesitate to reach out to our customer support team for assistance. We're here to help make your return experience as smooth as possible!
While we strive to maintain a robust inventory of popular items, availability can fluctuate due to factors such as demand, production schedules, and supplier availability. We regularly monitor stock levels and aim to restock items whenever possible to meet customer demand.
If an item is currently marked as "out of stock," you can sign up for notifications on our website to receive an email alert when the item is back in stock. Additionally, we recommend checking back periodically, as we update our inventory regularly.
If you have specific questions about the availability of a particular item or would like to inquire about restocking timelines, feel free to reach out to our customer support team. They'll be happy to assist you with any inquiries regarding product availability and restocking schedules.
We offer shipping to various locations depending on our shipping policies and service coverage. Typically, during the checkout process on our website, you'll have the option to enter your shipping address. This address can be your home, office, or any other location where you would like to receive your order.
Please ensure that the shipping address you provide is accurate and complete to avoid any delays or issues with delivery. Additionally, be aware of any shipping restrictions or limitations that may apply to certain locations.
If you have specific questions about shipping to a particular area or need assistance with selecting the appropriate shipping option, feel free to contact our customer support team. They'll be happy to provide you with any necessary information and guidance regarding shipping destinations and options.
CONTACT US FOR ANY QUESTIONS
USA Office Address: 112 Capitol Trail. Suite A,
Newark, DE, 19711
USA Phone: +1 716 243 2314
Turkey Office Address: Fatih Mah, Nazlı Sk. No:3, D:24
34500 Büyükçekmece/İstanbul
Turkey Phone: +905437332198